Returns

Exchange, Returns and Refunds

Returns

You can request a return by change and / or reimbursement of one or more items purchased within 30 days of delivery of the order.
Shipping costs are charged to the customer.

Please read each underlying entry.

Noorhero is not responsible for any requests for returns not carried out according to the instructions below.

How to make articles?

The garments must not have been worn, washed or altered in any way and must be returned including all original labels and packages.

All returned leaders are subjected to Noorhero inspection and must comply with all parameters.
Noorhero reserves the right to establish a charge of 10% of the value of the returned goods or refuse the change request and / or reimbursement in cases where the return does not comply with all Terms and conditions provided for by your rendered policy.

Changes for purchases made by Italy

How to make a change?

• Enter the goods in the original casing.
• Download here Form and fill it in all its parts.
• Enter the form printed inside the package containing the goods to be made.
• Telephones or go personally at the GLS seat in the area and communicates the following code subscriber GLS: Ni 3326, according you for shipping. *

  Shipping costs are charged to the customer

  changes for purchases not carried out by Italy.

  How to make a change?

  • Download here Form and fill it in all its parts and enter it in the package
  • Write an email to info@noorhero.com To receive instructions

    * Please note: only when the service cost payment is checked, the exchange rate will be sent.
    
    Noorhero reserves the right to refuse the request for return for exchange and / or delay sending the change if the customer does not comply with the above.

    In the event that the delivery of the return exceeds 14 days from delivery, Noorhero will reserve the right to refuse the change request and / or refund.

    When will I receive the change?

    Deliveries of changes take place within 5-6 working days from the time of payment of shipping costs.

    To get more information on the change, you can send an e-mail to the following e-mail address info@noorhero.com indicating the order number, the name of the holder and the Return code.

    Refunds in Italy

    How to request a refund?

    If for any reason I was not satisfied with your purchase, the items that respect the parameters for the return can be returned.
    
    The operations to follow are:

    • Enter the goods in the original casing.
    • Download here Form and fill it in all its parts.
    • Enter the form printed inside the package containing the goods to be made.
    • Call or go personally at the GLS seat in the area and communicate the following code subscriber GLS: Ni 3326, according you for shipping.
      
      

      Refunds out of Italy

      How to make a return?

      • Download here Form and fill it in all its parts and enter it in the package
      • Write an email to info@noorhero.com To receive instructions

        * Note: In order to speed up the verification times of the return of the return, you are required to make you release from the express courier GLS a shipping code for the rendering tracking that must be forwarded, if the need for it, at nooorhero .

        In the event that the delivery of the return exceeds 30 days from delivery, the warehouse will reserve the right to refuse the change request and / or refund.

        How does the refund takes?

        The refund is carried out with re-credit of the amount by the same payment method used to make the purchase.
        For Italian orders, if you have chosen as a payment method the mark, you can choose one of the following reimbursement methods:

        • Bank transfer
        • credit paypal

          You can tell us the refund mode you prefer, filling out the appropriate section of the reimbursement form.

          Refunds are carried out with different timing based on the refund method chosen:

          • Bank transfer: within 14 working days;
          • PayPal: within 7 working days or, if possible, immediate refund.

            Workdays will be subsequent to the date on which Noorhero will receive the return.

            non-compliant orders?
            If you have encountered an irregularity in the order received, send an email to the e-mail address info@noorhero.com from Monday to Friday from 08: 00 at 17:00.