Returns
Exchange, Returns and Refunds strong> p>
Returns strong> p>
You can request a return by change and / or reimbursement of one or more items purchased within 30 days of delivery of the order. Please read each underlying entry. p>
How to make articles? strong> p>
The garments must not have been worn, washed or altered in any way and must be returned including all original labels and packages. p>
All returned leaders are subjected to Noorhero inspection and must comply with all parameters. Changes for purchases made by Italy strong> p>
How to make a change? strong> p>
Shipping costs are charged to the customer p>
changes for purchases not carried out by Italy. strong> p>
How to make a change? strong> p>
* Please note: only when the service cost payment is checked, the exchange rate will be sent. In the event that the delivery of the return exceeds 14 days from delivery, Noorhero strong> will reserve the right to refuse the change request and / or refund. p>
When will I receive the change? strong> p>
Deliveries of changes take place within 5-6 working days from the time of payment of shipping costs. p>
To get more information on the change, you can send an e-mail to the following e-mail address info@noorhero.com indicating the order number, the name of the holder and the Return code. p>
Refunds in Italy strong> p>
How to request a refund? strong> p>
If for any reason I was not satisfied with your purchase, the items that respect the parameters for the return can be returned. Refunds out of Italy strong> p>
How to make a return? strong> p>
* Note: In order to speed up the verification times of the return of the return, you are required to make you release from the express courier GLS a shipping code for the rendering tracking that must be forwarded, if the need for it, at nooorhero strong>. p>
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In the event that the delivery of the return exceeds 30 days from delivery, the warehouse will reserve the right to refuse the change request and / or refund. p>
How does the refund takes? strong> p>
The refund is carried out with re-credit of the amount by the same payment method used to make the purchase. You can tell us the refund mode you prefer, filling out the appropriate section of the reimbursement form. p>
Refunds are carried out with different timing based on the refund method chosen: p>
Workdays will be subsequent to the date on which Noorhero strong> will receive the return. p>
non-compliant orders?
Shipping costs are charged to the customer. p>
Noorhero strong> is not responsible for any requests for returns not carried out according to the instructions below. p>
Noorhero strong> reserves the right to establish a charge of 10% of the value of the returned goods or refuse the change request and / or reimbursement in cases where the return does not comply with all Terms and conditions provided for by your rendered policy. p>
Noorhero strong> reserves the right to refuse the request for return for exchange and / or delay sending the change if the customer does not comply with the above. p>
The operations to follow are: p>
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For Italian orders, if you have chosen as a payment method the mark, you can choose one of the following reimbursement methods: p>
strong> If you have encountered an irregularity in the order received, send an email to the e-mail address info@noorhero.com from Monday to Friday from 08: 00 at 17:00. P>