1. General information

1.1 The sale of products (hereinafter: "Products") offered on our website (hereinafter: "Site"), marked with the "Noorhero" trademark (hereinafter: "Trademark"), is governed by these general conditions of sale (hereinafter: "General Conditions").

1.2 The Products are sold directly by Noorhero.

To protect the originality and quality of our products as well as identify their origin. These general online sales conditions govern the contract for the sale of clothing and accessory products exclusively marked with the Noorhero brand, offered by Noorhero - based in NOLA (NA) CIS, ISOLA 4 TORRE 4 SNC CAP 80035 INT. 403/404 VAT number: 08466841213.

1.3 Noorhero. (hereinafter: "Noorhero") reserves the right to apply specific contractual provisions (hereinafter: "Specific Forecasts") to one or more orders (hereinafter: "Order"). In this case, the contractual conditions applicable to the single Order, always to be understood as an independent contract, will be both the General Conditions and the Specific Forecasts.

2. Commercial Policy

2.1 The sale of the Products is aimed exclusively at natural persons who are final consumers (hereinafter: "Customers"). By Customer we mean the natural person of legal age who acts for purposes unrelated to any commercial, entrepreneurial or professional activity carried out.

2.2 In consideration of the above, Noorhero reserves the right not to process orders from subjects other than Customers.

2.3 Noorhero may at any time modify or amend these General Conditions. In any case, the Customer will be required to accept only the General Conditions in force at the time of the conclusion of each Order.

2.4 Each Order may relate to one or more Products, without prejudice to Noorhero's right to provide for a maximum number according to the product category.

2.5 Purchase requests from countries not enabled on the shipping address definition page will not be accepted.

2.6 Orders will not be shipped if addressed to a PO box or if it is not possible to identify the private individual recipient of the Order and its address.

2.7 All communications that, in the General Conditions, are indicated to be made by e-mail, will be sent to the e-mail address indicated by the Customer during registration.

3. How to purchase

3.1 Each Product offered for sale can be selected on a special web space that will display the photographic images, the unit price including VAT, the colors and the different sizes available (where applicable).

3.2 The images and colors of the Products offered for sale may, in some cases, not correspond to the real ones due to the technical characteristics and resolution of the equipment and software with which the computer used by the Customer is equipped. The images and colors, therefore, must be considered as indicative and exemplary, but the Customer is invited to verify the actual adherence of the selected Product to their expectations. Noorhero will therefore not be responsible for any inadequacy of the images or colors of the Products due to the aforementioned technical reasons.

3.3 In order to execute each Order for the selected Products, the Customer must carefully follow the instructions and procedures made available on the Site.

3.4 The Customer is requested to verify the accuracy of the content of each of his Orders before confirming the same, by completing the purchase form according to the instructions provided on the corresponding page of the Site.

3.5 If the Customer wishes to make changes or corrections to his Order before confirming it, he must request it from Noorhero, by writing to the following e-mail address Generally, the confirmed order will not be further modified or canceled, except in cases expressly provided for by the General Conditions, or by any Specific Forecasts or in any case in the cases mandatorily provided for by the applicable Italian legislation.

3.6 At the end of the purchase procedure, the Customer will receive a confirmation e-mail (hereinafter: "E-mail") of the receipt of the Order, containing a summary of the information already contained in the Order form, that is the Customer data and the shipping methods / addresses, and the essential characteristics of each Product purchased as well as a detailed indication of the price and delivery costs.

3.7 Once the Order has been entrusted to the courier, the Customer can at any time monitor the status of his Order directly from his "User Area" or by entering the tracking code on the site

3.8 Each confirmed Order will be sent automatically to Noorhero S.r.l.s will be after its execution filed at the operational headquarters of the same

3. Final Customer

Noorhero has created and published the website with the aim of offering a service reserved exclusively for its Customers.

The products sold on the website are intended for the Final Consumer. By Final Consumer, Noorhero means a natural person who acts for purposes unrelated to his business or professional activity.

Noorhero therefore invites users who are not attributable to the category of Final Consumers to refrain from both trying to establish commercial relationships with Noorhero. , both from submitting purchase orders for goods for sale through third parties.

In consideration of the commercial policy described above, Noorhero reserves the right not to process orders for goods whose use is not intended for the Final Consumer or orders that do not comply with the commercial policies described above.

To place orders on, Customers must:

- Be the final customer as defined in the Commercial Policy.

- Be at least 18 years old.

- Possess the necessary requirements to be able to enter into legally binding contracts.

- Have a valid email address

4. Prices and payment methods

4.1 The prices of the Products offered for sale and indicated on the Site include VAT.

4.2 The prices of the Products are expressed in EURO. The amount that will be debited from your credit card or Paypal account may vary as it is based on floating exchange rates and bank charges. invites customers to contact their banking institution to request detailed information on exchange rates and bank fees related to their transaction.

4.4 Noorhero reserves the right to change the prices of the Products offered for sale at any time and without notice. In any case, the prices published on the Site will be applied to the Customer at the time of confirmation of each Order.

4.5 It is possible to choose one of the following payment methods: - payment with PayPal; payment by bank transfer; payment by credit card or payment by cash on delivery. Noorhero reserves the right not to process the order if the payment is not made.

4.6 With payment by bank transfer, the order will be processed only after receiving the email address of the payment receipt requested at the time of purchase. Otherwise, the order will be processed at the end of the month in which the order is placed.

4.7 The data of the PayPal card and the personal data of bank transfers are managed with the utmost confidentiality directly by the circuit manager. Noorhero is not responsible for any fraudulent or illegal use of PayPal cards by third parties upon payment of the products purchased on the website In this regard, Bhbroke reserves the right to cancel the transaction in the case of suspected fraudulent use of the cards. To ensure greater security, additional information or documents may be requested at any time without which Bhbroke reserves the right not to accept the transaction.

4.8 Order Changes: We wish to remind our customers that once confirmed and processed, orders for items already available cannot be changed. Orders placed separately will be shipped separately.

5. Transport and Delivery

5.1 Deliveries are made within 4-7 working days from the order placed by GLS express courier.

5.2 For orders in Italy there are no shipping costs.

5.3 once the order is entrusted to the courier, the customer will receive an email containing the tracking code that will allow you to track the status of the shipment.

6. Return

If for any reason the Customer is not satisfied with their purchase, the unworn items can be returned for exchange or refund within 30 days from the delivery date.

Return Instructions

6.1 To request a return authorization, the Customer must send a request by filling out the form on the page dedicated to return requests. within 30 days of delivery of the order.

6.2 To take advantage of the Free Exchanges and Returns option, you must fill out the form on the page dedicated to return requests.

In the return mode made for size change, the return shipment is charged to the customer. The shipment of the change is free.

It is possible to change for a different size, a different color of the same item or even with a different item. The free exchange and return option is valid for the first exchange relating to an order. If a second change is required within 30 days from delivery, the customer will bear the shipping costs.

In the return mode made for reimbursement with motivation for the right of withdrawal, the return shipment is charged to the customer.

If you exercise your right of withdrawal and return the item within 30 calendar days of its delivery, once the returned items have been received and inspected, only the cost of the item will be refunded. The shipping costs incurred by the customer will not be refunded. The additional cash on delivery payments and the costs for returning the item will not be refunded and will be borne by the buyer.

If we do not receive the delivery of the package within 20 days from the return request, we reserve the right to deny the refund request. the items returned in this case will remain 3 working days available to the buyer so that he can request their return. The return costs are the responsibility of the buyer.

Refund procedure

In compliance with the anti-money laundering law, refunds can only be made through the same payment method.

Refunds are made with different timing based on the chosen repayment method:

Paypal, Carte, Satispay, Ideal, Google Pay, apple Pay - within 14 working days or, if possible, immediate refund.

Discount coupon - within 1-2 working days or, if possible, immediate.

The garments must not have been worn, washed or altered and must not show any signs of use.

Each garment must be returned including all original labels, packaging and accessories (Dustbags, hangers, clothes covers, etc.) that may have been received with the order. All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and / or altered in any way, nor used as a single external packaging.

In the event that the customer receives defective goods, or that errors occur in shipments by, it is required to follow the same instructions above. reserves the right to request photographic evidence before authorizing returns for defective goods and bear the shipping costs for the return of the goods to its premises.

Swimwear and underwear (bikinis, briefs, boxers etc.) must be tried on over your personal underwear. Returns of these items will be refused and returned to the customer if the items show signs of use.

All returned items are inspected by and must comply with all the parameters listed in the return procedure. reserves the right to establish a charge equal to 10% of the value of the returned goods in cases where the return does not comply with all the terms and conditions set out in our returns policy. reserves the right to refuse unauthorized returns or returns shipped with couriers other than GLS. However, the acceptance of such returns involves a charge equal to 10% of the value of the returned goods.

7. Liability for defective products

7.1 Pursuant to the provisions of Italian legislation and in particular of Legislative Decree 206 of 6 September 2005 (Consumer Code), Noorhero is responsible for any defect in the Products, including the non-conformity of the products received by the Customer with respect to those offered on the Site and ordered.

7.2 If one or more of the Products delivered do not correspond to those ordered, are damaged or if their return is requested, the Customer is required to promptly inform Noorhero, by writing to the e-mail address

7.3 The Customer, pursuant to Article 130 of the Consumer Code, in the event of a defect, has the right to obtain the restoration of the goods free of charge, by means of replacement

Noorhero. declines all responsibility for any malfunctions related to the deactivation of cookies in the user's browser.

Noorhero. reserves the right to amend / review the terms and conditions contained in this legal notice, by updating it, whenever it deems it appropriate, without any obligation to give notice.

The user is required to comply with the terms contained in this legal notice, periodically checking for any updates, changes and corrections.

9. Italian law

The website, adhering to Italian legislation, declares:

"Users who access this site declare that they accept that all matters relating to the use of the website are governed by the current legislation of the Italian State. Noorhero. Does not guarantee in any way that the content of the site complies with the regulations. in force in other countries. Access to the site from places where its contents are considered illegal is expressly prohibited. Users who decide to access the site from such countries are fully aware of the legal consequences and penalties they risk to incur and will be solely responsible for compliance with local laws. "


(a) Except as set forth in clause 14 (b), in the event that we do not comply with these Terms, we will be liable to you, only for losses suffered as a result of the aforementioned non-compliance (regardless of whether arising from the contract, tort (including negligence), breach of statutory obligations or otherwise) that are a foreseeable consequence of such breach.

(b) Nothing in the following Terms excludes or limits our liability for:

(i) death or personal injury due to our negligence;

(ii) fraud or misrepresentation;

(iii) any breach of the obligations under Section 12 of the Sale of Goods Act, 1979 or Section 2 of the Supply of Goods and Services Act, 1982 ;

(iv) defective products under the Consumer Protection Act, 1987; or

(v) any knowing breach of these Terms, which would authorize you to terminate the Agreement, or

(vi) any other event for which it would be illegal for us to exclude or attempt to exclude our liability.

The website is provided 'as is' and 'as available', without any representation or approval. We also make no warranties, either express or implied, with respect to the website and its use. You acknowledge that we cannot guarantee and cannot be held responsible for the security or confidentiality of the website and any information that you provide. The user must assume the risk associated with the use of the Internet.

While we will try to ensure that the material included on the website is correct, reliable and of superior quality, we cannot take any responsibility for otherwise. We will not be responsible for any errors or omissions or the results of the use of such information, nor for any problem you may face while using the website. If we are informed of any inaccuracies in the material on the website. , we will try to remedy it promptly, as well as reasonably within our ability.

In particular, we decline all responsibility for the following:

incompatibility of the website with any of your equipment, software or telecommunications links;
technical problems, including website errors or interruptions;
unsuitability, unreliability or inaccuracy of the website, e
non-compliance of the website with your requirements.

As permitted by applicable law, you confirm your agreement that we will not be held liable to you or any third party for any consequential or incidental damages (both terms include, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, unforeseen expenses, loss of privacy and data) or any other indirect, special or punitive damages of any nature arising out of or in connection with your use of the website.


If any part of the Terms is deemed illegal, void or, for any reason whatsoever, unenforceable, such provision will be deemed severable from these Terms and will not affect the validity and enforceability of the remaining provisions of the Terms.


No waiver by us will be considered a waiver of any legal procedure or subsequent violation of any provision.

Intellectual property and publicity rights is a community based on the respect and recognition of artists.

All artists posting their work on are required to ensure that all uploaded works are original ideas and do not infringe on another's intellectual property or advertising rights.

There are several international treaties regarding intellectual property, but the laws are not uniform around the world.

The COPYRIGHT law protects the expression of an original idea recorded in a tangible form, such as works of art in the form of photographs or paintings and literary works in the form of poetry or short stories.

Trademark law protects the use of words, symbols, designs or logos that identify and distinguish a source of goods.

ADVERTISING RIGHTS protect an individual's name, image and likeness. Basically this means that you cannot use someone else's identity, for your business advantage, without their consent.

A NOTE ON FAIR USE It is possible to incorporate someone else's copyright or trademark into a work, by making it in a way that would be considered "fair use" or in such a way that it qualifies as another permitted use. However, it must be borne in mind that "fair use" generally applies in limited circumstances and is not the same as "free speech". Frankly, "fair use" is a difficult concept, even for experts, and the scope of "fair use" differs in different countries.

Ultimately, anyone who publishes on assumes full responsibility for the works you upload. This is reflected in the Terms of Use. Use of the website indicates continued acceptance of this Agreement.