F.A.Q. - Frequently asked questions
Orders
Is it safe to shop on this site?
Yes, we guarantee the maximum security of your data.
All transactions are processed by the safest systems in the world , to ensure purchases in total peace of mind.
You are in good hands.
Dov’è il mio ordine?
Our goal is to deliver within 4 - 7 working days .
ATTENTION: During promotions, couriers can take 1 or 2 days plus.
Why haven't I received the shipping confirmation email?
It usually takes two or three days to process an order.
As soon as we ship it, you will receive an email with tracking instructions.
What are Coupons and how do I use them?
Coupons are discount codes that we offer to our customers subscribed to the newsletter.
To take advantage of a promotion, enter the code in the appropriate space in the cart and click on "apply discount".
If the code is not valid, check the validity dates and the categories to which the promotion can be applied.
How do I know if my order has been successful?
You will receive an automatic confirmation email after completing your order.
If you don't receive it don't worry, it could be in the spam, if it's not even there then check that you have provided the correct data and that your payment was successful.
Contact us to correct your data or if you are unable to pay.
I'm having trouble completing my order. What can I do?
Most of the time, this happens if the shipping or payment details are incorrect.
Check that you have filled in all the fields correctly.
< p> If you can't, contact us, we'll take care of it!
The order is shipped. What does it mean?
Your package has already been dispatched from our headquarters. Check the email with the instructions to track the order.
Can I get the invoice?
Of course, but only if requested before sending the goods.
You can submit your request below.
I haven't received my order yet. What can I do?
If the order has not been delivered on time, we suggest you:
1) Track the status of the shipment;
2) Check that the address indicated for the shipment is correct;
3) If you have found a non-delivery notice, please follow the instructions provided
Payments
How can I pay?
All transactions are processed by the safest payment systems in the world , to ensure purchases in total peace of mind.
It is possible to choose one of the following payment methods: < / p>
PayPal, Credit or debit card, Satispay, Ideal, apple Pay, Google Pay, Scalapay.
Why was my payment denied?
If the payment was not successful, the most frequent problems may be the following:
Expired credit card
- Error entering data
- Limit pass day pass
Check and come back soon!
Is VAT included in the price?
All product prices include VAT.
Can I pay in cash?
Shipping, Exchanges and Returns
How many days is an order delivered?
Our goal is to deliver within 4 - 7 working days .
ATTENTION: During promotions, couriers can take 1 or 2 days plus.
How much is shipping?
We offer free delivery on all orders over € 59.9.
Otherwise, shipping to Italy costs € 5.
Can I ask for an exchange (model or size) or a return?
Sure! Within 30 days from the delivery date. Click here to make your request.
Sizing and garment care
Which Size Should I Order?
All our garments have a regular fit, comfortable but not too loose.
Each garment has a size guide that can be consulted directly on the product page, before purchasing.
You can however, find all the size charts by clicking here.
How do I wash my garments?
Machine wash at 30° or hand wash, gentle wash, do not use dryer. Don't make a mess, always check the label.
