Exchanges, Returns and Refunds

Returned

You can request a return for exchange and / or refund of one or more items purchased within 14 days of delivery of the order.
Shipping costs are charged to the customer and the cost of the service is € 5.00 for purchases made in Italy, € 10.00 for foreign purchases.

Please read each item below.
Noorhero is not responsible for any return requests not made according to the instructions below.

How to render articles?

The garments must not have been worn, washed or altered in any way and must be returned including all original labels and packaging.

All returned garments are inspected by Noorhero and must comply with all parameters.
Noorhero reserves the right to establish a charge equal to 10% of the value of the returned goods or refuse the request for exchange and / or refund in cases where the return does not comply with all the terms and conditions provided for in its return policy.

Exchanges for purchases made from Italy

How to make a change?

  • Place the goods in their original packaging.
  • Download here the Form and fill it in all its parts.
  • Insert the printed form inside the package containing the goods to be returned.
  • Call or go personally to the GLS office in your area and communicate the following GLS subscriber code: NI 3326, agreeing to ship it. *

Shipping costs are charged to the customer and the cost of the service is € 5.00, to be paid in advance * and using the same payment method used for the purchase.

Exchanges for purchases not made from Italy.

How to make a change?

* Please note: Only when the payment of the cost of the service is verified, the exchange will be forwarded.

Noorhero reserves the right to refuse the return request for exchange and / or delay sending the exchange if the customer does not respect the above.

In the event that the return delivery exceeds 14 days from delivery, Noorhero reserves the right to refuse the exchange and / or refund request.

When will I receive the change?

Exchange deliveries are made within 5-6 working days from the time of payment of the shipping costs.

For more information on the exchange, you can send an e-mail to the following e-mail address info@noorhero.com indicating the order number, the name of the holder and the return shipping code.

Refunds in Italy

How to request a refund?

If for any reason you are not satisfied with your purchase, items that meet the return parameters can be returned.

The steps to follow are:

  • Place the goods in their original packaging.
  • Download here the form and fill it in all its parts.
  • Insert the printed form inside the package containing the goods to be returned.
  • Call or go personally to the GLS office in your area and communicate the following GLS subscriber code: NI 3326, agreeing to ship it.

Refunds outside Italy

How to make a return?

* Please note: In order to speed up the verification times for the return of the return, you are required to have the GLS express courier issue you a shipping code for tracking the return which must be forwarded, if the need arises, at Noorhero

In the event that the delivery of the return exceeds 14 days from delivery, the warehouse reserves the right to refuse the exchange and / or refund request.

How is the refund done?

The refund is made by crediting the amount using the same payment method used to make the purchase.
For Italian orders, if you have chosen cash on delivery as a payment method, you can choose one of the following refund methods:

  • Bank Transfer
  • Paypal credit

You can tell us the refund method you prefer by filling in the appropriate section of the refund form.

Refunds are made with different timing based on the refund method chosen:

  • Bank transfer: within 14 working days;
  • Paypal: within 7 working days or, if possible, immediate refund.

The working days will follow the date on which Noorhero will receive the return.

Non-compliant orders?
If you have found an irregularity in the order received, send an email to the email address info@noorhero.com from Monday to Friday from 08:00 at 17:00.

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30 days return/exchange window

Up to 30 days you can decide to change size or request a return

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