1. General information

1.1 The sale of products (hereinafter: "Products") offered on our website www.noorhero.com (hereinafter: "Site"), distinguished by the brand "Noorhero" (hereinafter : "Brand"), is governed by these general conditions of sale (hereinafter: "General Conditions").

1.2 The Products are sold directly by Noorhero.
To protect the originality and quality of our products as well as identify their origin. These general conditions of online sale govern the contract for the sale of clothing and accessories products exclusively distinguished by the Noorhero brand, offered by Noorhero .- based in NOLA (NA) CIS, ISOLA 4 TORRE 4 SNC ZIP 80035 INT. 403/404 VAT number: 08466841213.

1.3 Noorhero . (hereinafter: " Noorhero ") reserves the right to apply specific contractual provisions (hereinafter: "Specific Forecasts") to one or more orders (hereinafter: "Order"). In this case, the contractual conditions applicable to the single Order, always to be understood as an independent contract, will be both the General Conditions and the Specific Forecasts.

2. Commercial Policy

2.1 The sale of the Products is aimed exclusively at natural persons who are final consumers (hereinafter: "Customers"). By Customer we mean the natural person of legal age who acts for purposes unrelated to any commercial, entrepreneurial or professional activity carried out.

2.2 In consideration of the above, Noorhero reserves the right not to process orders from subjects other than Customers.

2.3 Noorhero may at any time modify or amend these General Conditions. In any case, the Customer will be required to accept only the General Conditions in force at the time of the conclusion of each Order.

2.4 Each Order may relate to one or more Products, without prejudice to Noorhero 's right to provide for a maximum number according to the product category.

2.5 Purchase requests from countries not enabled on the shipping address definition page will not be accepted.

2.6 Orders will not be shipped if addressed to a PO box or if it is not possible to identify the private individual recipient of the Order and its address.

2.7 All communications that, in the General Conditions, are indicated to be made by e-mail, will be sent to the e-mail address indicated by the Customer during registration.

3. How to purchase

3.1 Each Product offered for sale can be selected on a special web space that will display the photographic images, the unit price including VAT, the colors and the different sizes available (where applicable).

3.2 The images and colors of the Products offered for sale may, in some cases, not correspond to the real ones due to the technical characteristics and resolution of the equipment and software with which the computer used by the Customer is equipped. The images and colors, therefore, must be considered as indicative and exemplary, but the Customer is invited to verify the actual adherence of the selected Product to their expectations. Noorhero will therefore not be responsible for any inadequacy of the images or colors of the Products due to the aforementioned technical reasons.

3.3 In order to execute each Order for the selected Products, the Customer must carefully follow the instructions and procedures made available on the Site.

3.4 The Customer is requested to verify the accuracy of the content of each of their Orders before confirming the same, by completing the purchase form according to the instructions provided on the corresponding page of the Site

3.5 If the Customer wishes to make changes or corrections to his Order before confirming it, he must request it from Noorhero , by writing to the following e-mail address firstrateceo@gmail.com. Generally, the confirmed order will not be further modified or canceled, except in cases expressly provided for by the General Conditions, or by any Specific Provisions or in any case in the cases mandatorily provided for by the applicable Italian legislation.

3.6 At the end of the purchase procedure, the Customer will receive a confirmation e-mail (hereinafter: "E-mail") of the receipt of the Order, containing a summary of the information already contained in the Order form, that is the Customer data and shipping methods / addresses, and the essential characteristics of each Product purchased as well as a detailed indication of the price and delivery costs.

3.7 Once the Order has been entrusted to the courier, the Customer can at any time monitor the status of his Order directly from his "User Area" or by entering the tracking code on the website www.gls-italy. com .

3.8 Each confirmed Order will be sent automatically to Noorhero S.r.l.s and will be filed at the headquarters of the same after its execution

3. Final Customer

Noorhero has created and published the Noorhero.com website with the aim of offering a service reserved exclusively for its Customers.

The products sold on the Noorhero.com website are intended for the Final Consumer. For Final Consumer, Noorhero means a natural person who acts for purposes unrelated to his business or professional activity.

Noorhero therefore invites users who are not attributable to the category of Final Consumers to refrain from both trying to establish commercial relationships with Noorhero . , both from submitting purchase orders for goods for sale through third parties.

In consideration of the commercial policy described above, Noorhero reserves the right not to process orders for goods whose use is not intended for the Final Consumer or orders that do not comply with the commercial policies described above.

To place orders on Noorhero.com Customers must:

- Be the end customer as defined in Noorhero.com's Commercial Policy.

- Be at least 18 years old.

- Possess the necessary requirements to be able to enter into legally binding contracts.

- Have a valid email address

4. Prices and payment methods

4.1 The prices of the Products offered for sale and indicated on the Site include VAT.

4.2 The prices of the Products are expressed in EURO. The amount that will be charged to your credit card or Paypal account may vary as it is based on floating exchange rates and bank charges.

4.3Noorhero.com invites customers to contact their bank to request detailed information on exchange rates and bank fees related to their transaction.

4.4 Noorhero reserves the right to change the prices of the Products offered for sale at any time and without notice. In any case, the prices published on the Site will be applied to the Customer at the time of confirmation of each Order.

4.5 It is possible to choose one of the following payment methods: - payment with PayPal; payment by bank transfer; payment by credit card or payment by cash on delivery. Noorhero reserves the right not to process the order if the payment has not been made

4.6 With payment by bank transfer, the order will be processed only after receiving the email at banktransfer@noorhero.com of the payment receipt requested at the time of purchase. Otherwise, the order will be processed at the end of the month in which the order is placed.

4.7 The data of the PayPal card and the personal data of bank transfers are managed with the utmost confidentiality directly by the circuit manager. Noorhero is not responsible for any fraudulent or illegal use of PayPal cards by third parties upon payment of the products purchased on the website www.noorhero.com. In this regard, Bhbroke reserves the right to cancel the transaction in the case of suspected fraudulent use of the cards. To ensure greater security, additional information or documents may be requested at any time without which Bhbroke reserves the right not to accept the transaction.

4.8 Order Changes: We would like to remind our customers that once confirmed and processed, orders for items already available cannot be changed. Orders placed separately will be shipped separately.

5. Transport and Delivery

5.1 Deliveries are made in 3-5 working days from the order placed by GLS express courier.

5.2 For orders in Italy there are no shipping costs.

5.3 For shipments outside Italy the cost is 10 €. After spending € 60, shipping is free also abroad.

5.4 Once the order is entrusted to the courier, the Customer will receive an email containing the tracking code that will allow you to track the status of the shipment.

6. Returned

If for any reason the Customer is not satisfied with their purchase, unworn items can be returned for exchange or refund within 14 days from the date of delivery.

Return Instructions

6.1 To request a return authorization, the Customer must send a request to firstrateceo@gmail.com within 14 days of order delivery. The e-mail must specify the names of the items to be returned and the desired compensation: size change, or partial / total refund. Once the return request has been received, Nooehero.com will send the Customer a written confirmation by e-mail.

6.2 To take advantage of the Free Exchanges and Returns option, you must contact the GLS courier to return the purchased item to Noorhero . If you use a courier other than ours, the shipping costs will be borne by the customer, we also advise you to be careful to provide a tracking number. We cannot be responsible for missing or undelivered orders without identifiers and traceability.

In the return mode made for size change, the return shipment will be free. It is possible to change for a different size, a different color of the same item or even with a different item. The free exchange and return option is valid for the first change relating to an order. If a second change is required within 14 days of delivery, the customer will bear the shipping costs.

In the return mode made for reimbursement with motivation for the right of withdrawal, the return shipment will be free.

If you exercise your right of withdrawal and return the item within 14 calendar days of its delivery, both the cost of the item and the shipping costs incurred by the customer to receive it will be refunded. the costs for returning the item will not be refunded and will be borne by the buyer.

To take advantage of the Free Refund Return option, you must contact the GLS courier to return the item to Noorhero .

If you use a courier other than ours, the shipping costs will be borne by the customer, we also advise you to be careful to provide a tracking number. We cannot be responsible for missing or undelivered orders without identifiers and traceability.

If we do not receive the delivery of the package within 20 days, the warehouse reserves the right to refuse the refund request and request the shipping costs for the receipt and for the new return of the product.

Refund procedure

Refunds are made with different timing based on the refund method chosen:

payment method - refund method - expected time (after receiving the return)

Bank transfer - within 30 working days.

Paypal - within 14 working days or, if possible, immediate refund.

Discount coupon - within 1-2 working days or, if possible, immediate.

The working days will follow the date on which the return will be delivered to the company headquarters.

The garments must not have been worn, washed or altered and must not show any signs of use.

Each garment must be returned including all original labels, packaging and accessories (Dustbags, hangers, clothes covers, etc.) that may be received with the order. All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and / or altered in any way, nor used as a single external packaging.

In the event that the customer receives defective goods, or that errors occur in shipments by Noorhero.com, it is required to follow the same instructions above. Noorhero.com reserves the right to request photographic evidence before authorizing returns for defective goods and bear the shipping costs for the return of the goods to its premises.

Swimwear and underwear (bikinis, briefs, boxers etc.) must be tried on over your personal underwear. Returns of these items will be refused and returned to the customer if the items show signs of use.

All returned items are inspected by Noorhero.com and must comply with all the parameters listed in the return procedure. Noorhero.com reserves the right to establish a charge equal to 10% of the value of the returned goods in cases where the return does not comply with all the terms and conditions set out in our returns policy.

Noorhero.com reserves the right to refuse unauthorized returns or returns sent by couriers other than GLS. However, the acceptance of such returns involves a charge equal to 10% of the value of the returned goods.

7. Liability for defective products

7.1 Pursuant to the provisions of Italian law and in particular of Legislative Decree 206 of 6 September 2005 (Consumer Code), Noorhero is responsible for any defect in the Products, including non-compliance of products that have been received by the Customer compared to those offered on the Site and ordered.

7.2 If one or more of the Products delivered do not correspond to those ordered, are damaged or if their return is requested, the Customer is required to promptly inform Noorhero , by writing to the e-mail address firstrateceo @ gmailcom

7.3 The Customer, in accordance with Article 130 of the Consumer Code, in the event of a defect, has the right to obtain the restoration of the goods free of charge, by replacement

8. Disclaimer of Liability

Noorhero . publishes information on its site in order to provide a service to its customers, however it declines all responsibility for the possibility of any technical or factual inaccuracies and / or typographical errors for which an immediate correction is expected following a report. / p>

Noorhero . also reserves the right to make corrections and changes to the site whenever it deems it necessary without giving prior notice.

Noorhero . does not offer any guarantee on the compliance of the information published on its site with the laws established by the jurisdiction of the country of residence of the Customer.

Noorhero . disclaims any responsibility for any problems, damage or risks that the user may encounter while using the site.

Noorhero . guarantees that its Noorhero.com site is protected according to international standards for the Internet. If used correctly, the User is protected from the risk of viruses.

Noorhero . declines all responsibility for any malfunctions related to the deactivation of cookies in the user's browser.

Noorhero . reserves the right to amend / review the terms and conditions contained in this legal notice, by updating it, whenever it deems it appropriate, without any obligation to give notice.

The user is required to abide by the terms contained in this legal notice, periodically checking for updates, changes and corrections.

9. Italian law

The Noorhero.com website, adhering to Italian legislation, declares:

"Users who access this site declare that they accept that all matters relating to the use of the Noorhero.com website are governed by the current legislation of the Italian State. Noorhero . does not guarantee in any way that the content of the site complies with the regulations in force in other countries. Access to the Noorhero.com site from places where its contents are considered illegal is expressly prohibited. Users who decide to access the site from such countries are fully aware of the legal consequences and sanctions they risk incurring and will be solely responsible for compliance with local laws. "



With a minimum purchase of 60 € you will not pay the shipping costs!

Pay with Paypal or Card

Pay with Paypal or Card

30 days return/exchange window

Up to 30 days you can decide to change size or request a return


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