RIGHT OF WITHDRAWAL
If you exercise your right of withdrawal and return the item within 14 calendar days of its delivery, both the cost of the item and the shipping costs incurred by the customer to receive it will be refunded. The additional cash on delivery payments and the costs for returning the item will not be refunded and will be borne by the buyer.
To take advantage of the Free Refund Return option, you must contact the GLS courier to return the item to the Bhbroke headquarters.
If you use a courier other than ours, the shipping costs will be borne by the customer, we also advise you to be careful to provide a tracking number. We cannot be responsible for missing or undelivered orders without identifiers and traceability.
If we do not receive the delivery of the package within 20 days, the warehouse reserves the right to refuse the refund request and request the shipping costs for the receipt and for the new return of the product.
Refunds are made with different timing based on the refund method chosen:
payment method - refund method - expected time (after receiving the return)
Bank transfer - within 30 working days.
Paypal - within 14 working days or, if possible, immediate refund.
Discount coupon - within 1-2 working days or, if possible, immediate.
The working days will follow the date on which the return will be delivered to the company headquarters.
The garments must not have been worn, washed or altered and must not show any signs of use.
Each garment must be returned including all original labels, packaging and accessories (Dustbags, hangers, clothes covers, etc.) that may be received with the order. All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and / or altered in any way, nor used as a single external packaging. p>
In the event that the customer receives defective goods, or that errors occur in shipments by Noorhero.com, it is required to follow the same instructions above. Noorhero.com reserves the right to request photographic evidence before authorizing returns for defective goods and bear the shipping costs for the return of the goods to its premises.
Swimwear and underwear (bikinis, briefs, boxers etc.) must be tried on over your personal underwear. Returns of these items will be refused and returned to the customer if the items show signs of use.
All returned items are inspected by Noorhero.com and must comply with all the parameters listed in the return procedure. Noorhero.com reserves the right to establish a charge equal to 10% of the value of the returned goods in cases where the return does not comply with all the terms and conditions set out in our returns policy.
Noorhero.com reserves the right to refuse unauthorized returns or returns sent by couriers other than GLS. However, the acceptance of such returns involves a charge equal to 10% of the value of the returned goods.